You choose an annual budget
The plan includes a fixed number of hours per calendar year. A larger budget suits more frequent use, several workstations or broader support.
Work and travel for your requests are deducted from your hours budget. That way you keep one clear support agreement. If the annual budget is used up, extra work can be done up to an agreed maximum. The quote states the maximum annual cost in advance. Private, business, association or a specific online service. From 1 hour for hosting management to 120 hours for a business SLA. Weekdays, Saturdays or seven days a week, with a matching response time. Helpdesk, on-site visits, screen sharing, infrastructure or custom work. The maximum and the hourly rate differ per plan and risk profile. For help at home, broader digital support or IT at a rented property. The annual budget grows from 6 to 24 hours. From a home office to several branches, intensive management or an SLA. The main differences are scale, availability and technical coverage. General IT support or a privacy-friendly shared workspace (private cloud). Google Workspace is being phased out towards 2027. For a fixed point of contact, a personal cloud or management of domain and hosting services, without standard on-site visits. Amounts include 21% VAT and apply per stated billing instalment unless noted otherwise. Onboarding is a one-off fee for new customers. The maximum hours budget is the fixed annual budget plus the optional extra work. The price list (PDF) and the general terms of delivery are in Dutch and take precedence. The number of hours is not the only criterion. A cheaper plan can fit less well if you need screen sharing, several locations, custom work or agreed response times. ISB first discusses your situation and records in a quote which plan, maximum hours budget and extra-work cap apply. That way you know where you stand in advance.How a support-hour plan works
ISB deducts the work actually done
Extra work stays capped
Where do the main differences lie?
Target group
Hours budget
Availability
How we help
Extra work
Quick choice by situation
At home or for landlords
Freelancers and small business
Foundations, associations and groups
Helpdesk and online services
All plans side by side
Code Plan Best for Hours/year Billing Per instalment Onboarding Max. hours Extra work/h Private customers AP-01 Home service with on-site visits Practical basic help at home 6 12× €49 €45 12 €75 AP-02 Home service, advanced Custom work and broader home support 12 4× €270 €90 24 €70 AP-03 Landlord or property owner IT, hardware and network on location 24 12× €170 €180 48 €65 Business: freelancers and small business AZ-01 Home office Freelancer with a workplace at home 12 12× €135 €180 24 €90 AZ-02 Remote office Organisation more than 50 km away 12 4× €405 €180 24 €95 AZ-03 Tech and AI updates Actively following relevant developments 12 4× €405 €90 24 €85 AZ-04 Small business, one office Helpdesk, screen sharing and advice 24 4× €840 €180 40 €85 AZ-05 Small business, several offices Several locations, hardware and custom work 36 4× €1,215 €180 60 €115 AZ-06 Small business, larger hours budget Intensive support and infrastructure management 72 4× €2,250 €180 100 €105 AZ-07 Business with SLA Agreed response time and service level 120 4× €3,600 €180 160 €100 Foundations, associations and groups AM-01 IT support for associations General support for shared IT 12 12× €70 €210 24 €60 AM-02 Google Workspace support
Alleen bestaande klantenWordt richting 2027 vervangen door AM-03 12 12× €90 €360 24 €110 AM-03 Workspace: shared work environment Privacy-friendly shared workspace 12 4× €270 €210 24 €110 Helpdesk and online services AD-01 Helpdesk, stay connected with ISB A fixed contact without on-site visits 6 4× €120 €90 12 €75 AD-02 Personal cloud Personal cloud with helpdesk 2 1× €190 €180 6 €115 AD-03 Hosting services management Keeping domain, website and hosting online 1 1× €95 €95 2 €100 Which plan suits me?
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